CHARTER FAQs

  1. What happens when I arrive at CYOA?
  1. Will someone be in the office after 5:00 p.m?
  1. How long does it take to get off the dock?
  1. Where can I provision?
  1. Where can I expect to get on the first day?
  1. How long does it take to get to the BVI?
  1. Can I sail after dark?
  1. What happens if the boat breaks down?
  1. What do we do if a hurricane is approaching?
  1. What happens at the end of my charter?
  1. How do I get my deposit back?

What happens when I arrive at CYOA?*    

  1. 1. When the taxi drops you off at the Hook, Line & Sinker restaurant, you’ll walk around the front of the building toward the water and take a right – CYOA is just next door.
  2. 2. Leave your bags in front of the office and walk right in. One of our friendly staffers will welcome you and help you finalize your paperwork and deposit.
  3. 3. You'll receive pre-departure checkout forms and be directed to your yacht.
  4. 4. Before you unpack, you'll want to go through the yacht to verify that the inventory items on the checklist are all aboard.
  5. 5. Select snorkel gear from our dock box and stow it on board.
  6. 6. If you ordered full provisioning, your food will be on board when you arrive - you're ready to go.
  7. 7. If you plan to do some grocery shopping, now is the time to do it. Pueblo Supermarket is about a 10 minute walk from our office, and there are always taxis waiting to help you get your provisions back to our dock.
  8. 8. One of CYOA's specialists will help you get acquainted with your yacht, its systems and operation, and go through a chart briefing with you. Both the captain and the first mate must attend the briefing! After the briefing we'll help you off the dock and give you a chance to briefly sail the yacht with one of our crew aboard so that you can be satisfied everything is in order before you leave the harbor.
*If you are sleeping aboard and arrive after 5:00 pm, the office will be closed but your yacht will be open and well lit.  Make yourself comfortable, and check in at the office after we open in the morning at 8:00 a.m.

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Will someone be in the office after 5:00 p.m?         

  1. No, we all head home at 5:00 p.m. About one week before you arrive, just give us a call and we’ll let you know the name and location of your yacht. Even though we’ll be gone, the yacht will be left open for you and it will be well lit. Make yourself at home, and come up to office after 8:00 a.m. to check in. 

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How long does it take to get off the dock?    

  1. You should be able to complete the paperwork, pre-departure checklist and chart briefing in about 60 – 90 minutes if you and your crew are organized: longer, sometimes much longer, for disorganized crews. Allow extra time if you need to do some grocery shopping, or if you need to spend some time learning how to operate a twin-screw vessel (if necessary—we'll discuss this with you in more detail during the booking process.)    

     If you slept aboard, or if you arrive before 11:00 a.m., you'll probably be able to get off the dock that day and head for a beautiful first night's anchorage at St. John, Christmas Cove, or Honeymoon Bay.    
     

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Where can I provision?   

  1. There is a Pueblo Supermarket about a 10 minute walk from our office. Most people walk there and taxi back with their groceries. Pueblo is a US style supermarket with all the items you’d expect to find in a major grocery store (although the brands may be different than you have at home.) Remember to buy several gallons of water—while the water on your boat is safe to drink, most people prefer the taste of bottled water.

  2. During your charter you can pick up additional provisions in Cruz Bay, St. John, West End or Road Town on Tortola, or Spanish Town on Virgin Gorda.
  3.    

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Where can I expect to get to on the first day?         

  1. If you leave before noon, you'll easily get to one of the anchorages along the north shore of St. John, or you can stop at Christmas Cove on Great St. James. If you leave after 2:00 pm, you can still anchor at Honeymoon Bay on Water Island. Check out our sample cruising itineraries for more information.  

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 How long does it take to get to the BVI?    

If you spent your first night at Christmas Cove or on St. John, you’ll be able to check into customs in West End, Tortola or Great Harbor, Jost Van Dyke, in time for lunch at one of their great restaurants. 

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Can I sail after dark?   

This is a very bad idea, as most islands and anchorages are very poorly lit and there are few aids to navigation. It is such a bad idea, that our insurance will not allow our guests to cruise between sundown and sunrise. Get to your anchorage early so that you can enjoy the sunset with a beverage, and have a refreshing swim before dinner.  

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What happens if the boat breaks down?   

It's not likely that you'll run into a problem, but boats are boats and anything can happen! If you have mechanical trouble, just call the service number that you were given during your briefing. If we can't talk through a solution to the problem by phone, we'll make arrangements for you to receive help at a nearby repair center, or for a reputable repair person to come to the boat. We do not send our "chase boats" to the BVI, as it is quicker to arrange for help from a qualified repair person nearer to your location.

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What do we do if a hurricane is approaching?  

All prudent mariners should listen to the marine weather on a daily basis. There is a page in the vessel operations or general info manual that lists numerous broadcast radio weather sources. In the unlikely event that a hurricane or tropical storm is forecast, please contact our office at 340-777-9690 for instructions. If it appears that the Virgin Islands will experience a severe weather event, we will instruct you where to leave the boat and where to obtain shelter.

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What happens at the end of my charter?    

  1. 1. Be sure to clear back into US customs in Cruz Bay on St. John, or along the waterfront in Charlotte Amalie, St. Thomas (walk from our dock). Our personal favorite is Cruz Bay on St. John, where there are numerous island restaurants and interesting shops within just a few blocks of the dinghy dock. Cruz Bay is crowded and there's no room for a big boat, so make life easy and pick up a park service mooring ball at Caneel Bay or Lind Point, and take a quick dinghy trip into town.
  2. 2. Allow enough time to refuel the yacht as explained in your pre-departure briefing, and then call us on Channel 16 as you leave the fuel dock. A CYOA staffer will dinghy out to meet you to do a post-charter sail check and help you bring the boat into the dock.
  3. 3. We will meet you at your boat with the post-charter paperwork to conduct a debriefing and a dive check. While the crew is packing, we go through the checklist to make sure the boat and all equipment is in order.
  4. 4. We will return the paperwork to the office along with the fuel receipt. If everything is in order and there is no damage to the boat or dinghy, your deposit will usually be refunded on the spot.

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How do I get my deposit back?   

At the end of your charter a CYOA representative will meet you at your boat to conduct a debriefing and a dive check.  If everything is in order and there is no damage to the boat or dinghy, your deposit will usually be refunded on the spot.

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