MAKING YOUR RESERVATIONS

How To Make A Reservation (and what to do next)

  1. Getting Started
  2. 60 – 45 Days Before Your Charter
  3. 30 Days Before Your Charter
  4. 7 Days Before Your Charter
  5. When You Get to St. Thomas
  6. What if I Need to Change Dates or Cancel?
  7. Do I Need Trip Insurance?
  8. What is the Deductible Reduction Agreement, and What Will it do for Me?

Getting Started    
  1. Decide how many people will be in your party.

  2. Pick your dates and maybe an alternate set, too.

  3. Select your perfect boat in Meet Our Fleet (see menu at left).

  4. Contact us at 800-944-2962 or Click Here to Send us an EMail to see if the boat you are interested in is available for your dates. We will put a hold on your boat for 48 hours while you verify flight availability and sort out travel arrangements.

  5. Download and complete an Application to Charter/Skipper’s Resume and get it back to us right away so we can be sure that you are qualified for the boat you want to charter. If we have any questions, we'll call or fax you.

  6. You must be qualified to charter from CYOA. If you are unsure about your qualifications, read our page - What is Your Experience? If you still have questions, you can always submit an Application to Charter for pre-approval. Just let us know what boat you are thinking of and we will let you know if you can be pre-qualified, or if you’ll need to think about hiring a Sailing Guide.
      
  7. Once your approved application is on hand you must confirm your reservation with a payment. Typically, a deposit of 50% of your charter fee is required on a major credit card. Special offers and last minute bookings usually require full payment. Go to the Online Payment Portal to make a payment and lock in your reservation.

  8. If you are concerned about any pre-existing medical conditions (for yourself or any member of your crew) that may crop up and cause a problem, you should purchase Trip Cancellation and Interruption Insurance within seven days of placing your initial reservation deposit. You can buy this insurance any time you want to, but pre-existing conditions are usually excluded if the insurance is not purchased immediately after booking.

  9. Once all of your paperwork has been reviewed and approved and your deposit is received, we will mail or email a Contract Package to you. This package will include the charter contract, Provisioning and Beverage order forms along with general information about chartering in the area.

Change in plans? If you need to cancel your charter, change your dates or change boats, you must notify us in writing. If your contract has not yet been issued, we will assist you anyway we can, subject to availability.    
 
However, if your contract has been issued, any change is considered a cancellation and is subject to our cancellation policy. If you are only changing dates and not changing boats, you can make any necessary changes for a $150 change fee, subject to availability.        
 
Cancellation Policy - If you cancel 91 days or more prior to your charter, you will receive a refund less a cancellation fee of $300 PLUS 10% of any amount that we have charged to a credit card. If you cancel 90 days or closer to your charter, there are no refunds or re-bookings. Refunds are made in the same manner as the payment was received.

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60 - 45 days before your charter    
  1. Complete and return the Provisioning and Beverage forms.
  2. Complete  and return to CYOA the Arrival form which was emailed to you when you registered for online forms.
    You should be planning your trip, buying and reading a Cruising Guide to the Virgin Islands.
  3. Your final payment is due 45 days before your charter starts, either by personal check or money order. Sorry, we cannot accept credit cards for the final payment.
  4. Purchase Trip Cancellation Insurance, if desired.

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30 days before your charter    
  1. Collect the music you want on your iPod.
    Have a planning party with your crew to discuss meals, shopping, and your itinerary.
    Remind everyone in your party to pack light and pack soft-sided luggage only – like duffel bags—that can be easily stored on board.
    Make arrangements for renting Water Sports toys or SCUBA gear, if desired.

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7 days before your charter    
  1. Contact CYOA to confirm the time for your personalized boat briefing. Let CYOA know in writing of any changes to your crew list or flight plans, as well as if you will be on island ahead of time and where.
  2. If you are arriving at CYOA after 5:00 pm, be sure that we know this and that we have told you the name of your boat and where it will be located. We'll have it open and well lit for you – the refrigeration will be on and if your boat has AC it will be on as well. There will not be anyone in the office after hours, so make yourself comfortable and we will see you in the morning.

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When you get to St. Thomas    
  1. Claim your bags and go see the Taxi Dispatcher. Taxis at the St Thomas airport operate on a shared ride system; generally private cabs are not available. The dispatcher, who is easily identifed by his distictive white jacket, will group you with persons headed in the same direction. CYOA is usually the first or second stop.

  2. From the airport or a hotel, tell your taxi driver to take you to CYOA Yacht Charters in Frenchtown next to Hook Line & Sinker Restaurant – use these exact words. Our CYOA office and marina are located next door to Hook Line and Sinker. Taxis will meet all planes at the airport, even if you are very delayed. Rates are established by the USVI Government, are per person PLUS per each piece of luggage and are not subject to negotiation. From the airport plan on approximately $10-12 per person, depending on how much luggage you have. The fare is payable in CASH only.

  3. The Security Deposit is due in our office upon arrival in cash or travelers checks only.  If using traveler’s checks, you will have to sign them but not make them out to us. Your deposit will be returned at the end of your charter, after the yacht is checked out and a sail and dive check are completed.

  4. SCUBA divers – If you are bringing SCUBA diving gear aboard, an additional $500 cash or traveler’s check security deposit is required. This deposit is independent from any deposit the dive shop may collect and from the above mentioned CYOA Security Deposit. If renting tanks, you must also rent a pelican rack from the dive shop. Don’t forget your diver’s “C” card.

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 What if I need to change dates or cancel?    

If you need to cancel your charter, change your dates or change boats, you must notify us in writing. If your contract has not yet been issued, we will assist you anyway we can, subject to availability.

However, if your contract has been issued any change is considered a cancellation and is subject to our cancellation policy. If you are only changing dates and not changing boats, you can make any necessary changes for a $150 change fee, subject to availability.      

Cancellation Policy - If you cancel 91 days or more prior to your charter, you will receive a refund less a cancellation fee of $300 PLUS 10% of any amount that we have charged to a credit card. If you cancel 90 days or closer to your charter, there are no refunds or re-bookings. Refunds are made in the same manner as the payment was recieved.   

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Do I need trip insurance?    

Trip insurance is not mandatory, but it is a really good idea. 

In addition to the pre-existing condition issue discussed above…let’s say two or three couples have decided to charter together and have made a reservation. Let’s also say that the  couple with the most sailing experience has a personal emergency and has to cancel at the last minute. Who will sail the boat?  Will you have to cancel? What if a hurricane is forecast for your charter dates? What if a snowstorm in Buffalo has grounded all flights out for two days?

Trip  insurance can help protect you from a wide variety of unexpected  emergencies. It can pay for a sailing guide to come aboard and sail the boat if the designated skipper can’t be there. It can cover your charter fee if weather, or an illness, keeps you from taking your vacation.

To play it safe, contact ALLIANZ TRAVEL INSURANCE by clicking this link or by calling 800-284-8300 and  get complete details on protecting your vacation.

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What is the DEDUCTIBLE REDUCTION AGREEMENT (DRA), and What Will it do for Me?    

Our vessels are insured by Lloyds of London. Various policies provide a limit of $2 million coverage for property damage and liability, subject to the terms and conditions of the policies and various deductibles which you are fully responsible for.

As the contracted charterer you are automatically covered under these policies as an additional insured, up to the policy limit. The policies generally require (among other things) that you operate the vessel in conformity with all laws and regulations of the jurisdictions sailed within, observe and comply with the COLREGS (Rules of the Road), that all of the rules and regulations (written or oral) of the charter company be observed and complied with, that common sense, good seamanship and prudent judgment be exercised at all times, and that any accident (to a person or property) be reported to the appropriate authority and the charter company as soon as possible.

The uninsured amounts you are responsible for are:

  • Yacht Hull 2% of the insured value
  • Tender & Outboard Engine - $8500
  • Liability - $2500
  • Pollution - $2500

These are not insignficant amounts of money. Accordingly, we offer and require that you purchase directly from us a DEDUCTIBLE REDUCTION AGREEMENT(“DRA`”).

The DRA  that we require reduces your exposure for the deductibles as follows:

Yacht Hull -  from 2% of the insured value to:

  • $500 for inventory and Above the Waterline Damage
  • $1500 for Below the Waterline Damage

Tender - from $6000 to:

  • $100 for the Tender Inventory and Above the Waterline Damage to the Tender
  • $1500 for Below the Waterline Damage to the Tender

Outboard Engine - from $2500 to

  • $100 for Outboard Engine Inventory and Above the Waterline Damage to the Outboard Engine
  • $1500 for Below the Waterline Damage to the Putboard Engine

Liability - No Reduction

Pollution - No Reduction

The following actions/events will negate the DRA and cause you to be responsible for the entire deductible:

  • Any loss, injury or damage arising while operating the yacht under the influence of Drugs or alcohol.
  • Seizure of the vessel by authorities for any reason determined to be valid.
  • Deliberate or willful damage by charter guests.
  • Violation of the written “Out of Bounds” list provided at the beginning of your charter.
  • Willful, wanton and/or grossly negligent disregard for the 'Rules of the Road'.
  • Willful, wanton and/or grossly negligent disregard for instructions given by CYOA check-out captain and staff including written instructions and information in the Charter Operations Manual and the CYOA  Client Responsibility Agreeemnt.

Gross Negligence is defined as follows: "Any action that may result in damage, injury or loss caused by a flagrant breach of law, regulation of procedure or by a dangerous act with reckless disregard which a charterer should have been reasonably expected to know was incorrect".

Click here to download a Adobe PDF version of the DRA

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